Frequently asked questions

Frequently Asked Questions of NCheck Bio Attendance, Biometric Attendance management and control system guides you to solve most common problems and concerns of NCheck Bio Attendance installation, configuration and maintenance.

• What is the software and hardware requirement?

  It can be installed and use on Windows and Android. It can be run in Windows PCs, and Windows tablets and Android devices. Hardware requirements for Windows and Android are there in the User’s Guide. To use with face identification, it need to have a camera. It works with webcams and android built-in cameras. To use fingerprint identification, it needs to have a fingerprint reader. You can choose any USB fingerprint Scanner which supports Neurotechnology SDK. Supported scanners and camera devices are automatically detected upon connection and configured automatically.

• Is evaluation period is available?

  You can download, install and try trial version. You can download it from the web site. Download the Windows or android trial version of and install it. You can use trial version for 30 days with full functionality.

• Is internet connectivity required?

  No. The production version can be run without internet connectivity. Internet connectivity is required only for the license activation, but not mandatory. The trial version needs the internet connectivity to use it.

• Can I upgrade my trial version to production?

  You can buy and install the production version while trial version is installed. Production version do not delete your existing data. You can continue with your existing data which were populated during your trial period.

• Can I use my existing data of old version with a new version?

  Yes. You can restore existing databases. Restoring previous version database file will automatically migrate data to the newer version.

• Can I extend my standalone installation to Network with multiple attendance recording terminals?

  Yes. You can change the server settings from Server installation tray menu. Change server settings and change the mode to “Networked”. You can also configure the server listening network interface and port number. After changing the server mode to “Networked” You can install attendance device software and configure their settings to connect with your server.

• An employee forgot to mark his attendance. How can I correct it?

  Control panel allows administrators to correct or delete existing attendance records and manually add attendance records.

• How can I export attendance data to our HR system?

  Control panel allows to generate reports and export report data to CSV file. You can use CSV data export feature to export your data into a CSV file and import it to your HR system.

• Can I run attendance device software in full screen?

  Windows attendance terminal software settings allow you to run attendance terminal software in Kiosk mode. In Kiosk mode, it runs in full screen and restricts access to the Windows shell.

• How can I Enroll employees?

  Attendance terminal software runs in two modes. Usually it is ready to mark attendance. Control Panel option in attendance terminal application can be used to change the mode to control panel mode. Control panel is running with administrator privileges and need authentication. Control panel is used to enroll employees. User management tab in the control panel provides facilities to enroll employees.

• Can I Import employee data?

  Control panel “User Management” page has an option to import employee data from a CSV file.

• Is there a fallback option, if Camera or Fingerprint scanner get faulty?

  It allows employees to manually enter their attendance records by using employee name and password.

• Will connectivity failure stops attendance recording?

  Attendance recording devices can be configured to run in offline mode. When offline mode is enabled, Attendance device synchronizes employee identification data from the server. When server is disconnected, Attendance device can perform employee identification locally and record employee attendance. When server connectivity is established again, the Attendance terminal software updates offline collected attendance data to the server.

• Can I restrict working hours for employees?

  Shift configuration can be used to specify employee check in and check out time periods and restrict working hours.

• How can I calculate employee overtime?

  Shift configuration can be used to configure your employee overtime period. Then you can use reports to get employee overtime hours calculated.