All businesses need a separate section for customer affairs. Customers will come for various reasons. Paying bills, repairing stuff, complains, after sales services and many reasons will be there. Officer at the reception will ask about the matter of visit, and based on given information, customer will be provided a ticket to meet a support officer.

Using NCheck Visitor management, reception officer may create appointments for different customer support officers. At each officer desk, there will be an overhead display to show current appointment number and next appointments. Customer may wait in the queue and meet the officer when their turn has come.

Customer support officer also have an attendance device. Support office will complete the appointment and close the matter.

  • 1secure-visitor Create schedules: for each support officer
    In a customer support center, different employees share the customer base and some employees are specialists on certain areas. Each employee handle customers alone.
  • 2secure-visitor Receptionist: get customer requirement and place a ticket
    Receptionist is the person who know the potential of each support officer. based on the availability, reception officer create an appointment and provide ticket for customer. Ticket will have the counter number, so customer can wait there.
  • 3secure-visitor Addressing the matter and conclude
    Support officer may attend the customer issue and complete the appointment. At the end, officer may ask customer to give feedback on check-out screen.

Quick start guide

Step-by-step guides are provided for you to start with the NCheck Visitor Management system

Key Features

The NCheck Visitor Management system has a number of powerful features designed to provide convenient and secure experience for all visitors while reducing the visitor management complexity and burden on employees. Our system has many features including:

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