All businesses need a separate section for customer affairs. Customers will come for various reasons. Paying bills, repairing stuff, complains, after sales services and many reasons will be there. Officer at the reception will ask about the matter of visit, and based on given information, customer will be provided a ticket to meet a support officer.
Using NCheck Visitor management, reception officer may create appointments for different customer support officers. At each officer desk, there will be an overhead display to show current appointment number and next appointments. Customer may wait in the queue and meet the officer when their turn has come.
Customer support officer also have an attendance device. Support office will complete the appointment and close the matter.
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Create schedules: for each support officerIn a customer support center, different employees share the customer base and some employees are specialists on certain areas. Each employee handle customers alone. -
Receptionist: get customer requirement and place a ticketReceptionist is the person who know the potential of each support officer. based on the availability, reception officer create an appointment and provide ticket for customer. Ticket will have the counter number, so customer can wait there.
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Addressing the matter and concludeSupport officer may attend the customer issue and complete the appointment. At the end, officer may ask customer to give feedback on check-out screen.
Create schedules: for each support officer
Receptionist: get customer requirement and place a ticket
Addressing the matter and concludeKey Features
The NCheck Visitor Management system has a number of powerful features designed to provide convenient and secure experience for all visitors while reducing the visitor management complexity and burden on employees. Our system has many features including:
Auto generated pass
Overhead display
Feedback on check-out
How does the NCheck Visitor Management system work for your Organization?
Both the Cloud based and On-Premise NCheck Visitor management systems have been designed to be easy to use for both the organization/workplace and the visitor. Simply register, download and configure the system around your requirements, define your visit schedules and allow visitors to make appointments via online or using registration kiosk.
*For fingerprint or iris identification, the system requires an external fingerprint reader or iris scanner, both of which can be purchased from www.biometricsupply.com
Why choose the NCheck Visitor management System for your business?
Increase Visitor Satisfaction
The best way to satisfy a visitor is making their visit more productive. Reducing the time waste in queues and let them finish their job earliest are key factors that affecting visitor experience within the premises.
See who's inside
NCheck Visitor management system allows administrators to see how many visitors inside, by location and make appropriate plans to avoid congestion. For more convenience, customized reports can be scheduled to receive by e-mail.
Automatic access control
Each attendance or access device identifies the visitor and perform access control. Administrators can see the logs of visitor access and who has denied access with the face image. Custom actions can be configured from each device to perform additional functions, such as opening a door or starting an alarm.
Data and privacy
Visitor information is only accessible to authorized personnel within the organization, so all the personal and biometric information will be safe from intruders.
Quick and simple registration
Making an appointment should be a simple process, because all visitors are not good with apps/devices and having a dedicated person for appointment placements is an overhead for small organization. We have simplified this process by introducing online appointments and kiosk device for walk-in visitors.
Customizable visitor interface
Depending on the situation, data collected from visitor may change. In NCheck Visitor Management, we have included predefined scenarios for different use cases. In any case you need some change to the visitor info collection or including a custom logo etc, please contact us.
The NCheck Bio Attendance system is powered by award-winning algorithms that are developed and supported by neural network specialist Neurotechnology. The company, founded in 1990 in Vilnius, specializes in the applications of neural networks such as biometric person identification, computer vision, robotics and artificial intelligence. This helps to ensure that the NCheck Bio Attendance system offers the most reliable and dependable solutions on the market.
How to use the NCheck Visitor Management System
Cloud-Based Visitor Management System
Manage your visitor appointments with multiple locations. All you need to have several attendance or access devices registered to your Cloud visitor management system.
On-Premises Bio Attendance System
Prefer to keep your visitor data on-site? NCheck Visitor Management on-premise can manage appointments within the premises, or different offices that connected by WAN.
